Cancellation Policy

We understand that plans may change, and we aim to make your shopping experience smooth and flexible. This Cancellation Policy explains how you can cancel your order placed with DeMagno, operating from #325, D Block, Vijayanagar 3rd Stage, Mysore, Karnataka – 570017.

1. Order Cancellation Before Dispatch

You may request cancellation within 6 hours of placing your order, provided the order has not been processed or dispatched.

To cancel your order, contact us immediately at:
📞 +91 97783 20082
📩 WhatsApp message is also accepted.

If your cancellation request is approved:

A full refund will be issued (if prepaid).
Refund will be processed to the original payment method within 5–7 business days.

2. Cancellation After Dispatch

Once the product is shipped, we cannot cancel the order.
However, you may still request a return or size exchange after delivery, as per our Return & Refund Policy.

3. Custom / Made-to-Order Products

Orders with the following cannot be cancelled:

Custom name/number printing
Custom design skinsuits
Bulk orders made specifically for teams/clubs
Any personalized or altered item

Since these are specially made for you, cancellation is not possible after processing.

4. Incorrect or Duplicate Orders

If you accidentally placed:

Duplicate orders
Incorrect size/design by mistake

5. Cancellation by DeMagno

DeMagno reserves the right to cancel an order in rare cases such as:

Incomplete or unverifiable address
Payment not received (for prepaid orders)
Unserviceable delivery location
Unexpected inventory issues

In such cases, the full amount will be refunded.

6. How to Request Cancellation

You may reach us via:

📞 +91 97783 20082
📩 WhatsApp
📧 (If you want, I can draft an email address for your brand)

Provide:

Order ID
Customer Name
Registered Phone Number

Our team will assist you promptly.

Cancellation Policy